Privacy Policy

1. Introduction and Who We Are

Welcome to Happy Flamingo Gifts. This Privacy Policy describes how Happy Flamingo Gifts LLC ("Happy Flamingo Gifts," "we," "us," or "our") collects, uses, shares, and protects your personal information when you visit happyflamingogifts.com, place an order, create an account, subscribe to our gift subscription services, or otherwise interact with us.

Happy Flamingo Gifts LLC is a Texas limited liability company headquartered at 1847 South Lamar Blvd, Suite 200, Austin, TX 78704. We have operated as an online gift retailer since 2019, offering curated gift boxes, personalized gifts, corporate gifting programs, and gift subscription services to customers across the United States.

We take your privacy seriously. We will never sell your personal data to third parties, and we collect only the information we genuinely need to operate our business, fulfill your orders, and provide you with a great gifting experience. By using our website or placing an order, you agree to the terms of this Privacy Policy.

If you have questions about this policy, please contact us at [email protected] or call (512) 717-3842.

2. Information We Collect

2.1 Personal Information You Provide Directly

When you interact with Happy Flamingo Gifts, we may collect the following personal information:

• Identification Information: Your first and last name, username, and password when you create an account.
• Contact Information: Email address, phone number, billing address, and shipping address.
• Gift Recipient Information: The name, address, and any personal message you provide for the gift recipient. We collect this solely to fulfill your order and, if applicable, to send shipping notifications.
• Payment Information: We accept payment via major credit cards, debit cards, and other methods processed by Stripe, our payment processor. We do not store your full credit card number, CVV, or other sensitive card data on our servers. Stripe handles all payment card data and is PCI-DSS compliant. We retain only the last four digits of your card number and card type for your reference and to assist with customer service inquiries.
• Order History: Details of every order you have placed with us, including product names, quantities, prices, and order status.
• Communications: Any messages, inquiries, or feedback you send to us through our contact form, email, or phone.
• Newsletter and Marketing Preferences: Your email address and communication preferences if you sign up for our newsletter or promotional emails.
• Personalization Details: Text, names, dates, or other content you provide when ordering personalized or engraved products.
• Corporate Gifting Information: Company name, company address, tax ID (if applicable), and authorized representative details for business accounts.

2.2 Information Collected Automatically

When you visit happyflamingogifts.com, we automatically collect certain technical data, including:

• Device and Browser Information: IP address, browser type and version, operating system, device type, and screen resolution.
• Usage Data: Pages visited, time spent on pages, links clicked, referring URLs, and navigation paths through our website.
• Shopping Behavior: Products viewed, items added to or removed from your shopping cart, gift finder quiz responses, and wishlist activity.
• Cookies and Tracking Technologies: We use cookies, pixel tags, and similar technologies to recognize you, remember your preferences, and improve your experience. See our Cookie Policy for full details on the specific cookies we use.
• Location Data: Approximate geographic location derived from your IP address. We do not collect precise GPS location.

2.3 Information from Third Parties

We may receive information about you from third-party services, including:

• Payment Processors: Stripe may send us transaction confirmations, dispute notifications, and fraud alerts.
• Shipping Carriers: UPS, FedEx, USPS, and other carriers provide us with delivery confirmation data and tracking information associated with your order.
• Analytics Providers: Google Analytics provides us with aggregated, anonymized data about website traffic and user behavior.
• Social Media Platforms: If you connect your social media accounts or interact with our social media pages, we may receive publicly available profile information.

3. How We Use Your Information

Happy Flamingo Gifts uses the information we collect for the following purposes:

3.1 Order Fulfillment and Customer Service

We use your name, shipping address, email, and order details to process and fulfill your orders, communicate order confirmations and shipping updates, handle returns or exchanges, and resolve any issues with your purchase.

3.2 Personalized Gift Recommendations

We analyze your browsing history, previous orders, gift finder quiz responses, and stated preferences to suggest gift ideas that may be relevant to you and your gift recipients. This includes recommending curated gift boxes from our seasonal collections, subscription tiers that match your budget, and new personalized items we think you will love.

3.3 Marketing Communications

With your consent, we send promotional emails about new products, seasonal sales, exclusive subscriber discounts, and gifting inspiration. You can opt out of marketing emails at any time by clicking "Unsubscribe" in any email we send, updating your account preferences, or contacting us at [email protected]. Opting out of marketing emails will not affect transactional emails related to your orders.

3.4 Website Improvement and Analytics

We use aggregated, anonymized usage data and analytics to understand how customers interact with our website, identify popular products, test new features, improve page performance, and make our gift discovery experience more intuitive.

3.5 Fraud Prevention and Security

We analyze order patterns, IP addresses, and payment information to detect and prevent fraudulent orders, unauthorized account access, and other security threats.

3.6 Legal and Regulatory Compliance

We retain and process certain information as required by applicable law, including tax records under Texas and federal law, and to respond to valid legal requests from law enforcement or regulatory agencies.

4. How We Share Your Information

We do not sell, rent, or trade your personal data to third parties for their marketing purposes. We share your information only in the following limited circumstances:

• Shipping Carriers: We share your name, delivery address, phone number, and email with UPS, FedEx, USPS, and other carriers to fulfill your delivery. Carriers may send you shipping notifications on our behalf.
• Payment Processors: Your payment information is transmitted directly to Stripe. We share your name, billing address, and order total to facilitate payment authorization.
• Analytics Providers: We share anonymized, aggregated website usage data with Google Analytics to understand site performance. This data does not identify you personally.
• Email Marketing Platforms: If you subscribe to our newsletter, your email address and name are stored with our email service provider, which is bound by data processing agreements.
• Third-Party Artisans and Fulfillment Partners: For certain curated gift boxes, we work with Texas-based and national artisan partners who may fulfill a portion of your order. We share only the minimum information needed to complete your order.
• Legal Requirements: We may disclose your information if required by law, subpoena, court order, or to protect the rights, property, or safety of Happy Flamingo Gifts, our customers, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of our assets, your information may be transferred as part of that transaction. We will notify you via email before your information is subject to a different privacy policy.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy and as required by law:

• Account Information: Retained for the life of your account and for seven (7) years after account closure, as required for tax and legal compliance under Texas law.
• Order Records: Order history, invoices, and related communications are retained for seven (7) years to comply with tax, accounting, and consumer protection requirements.
• Marketing Data: Email addresses and marketing preferences are retained until you unsubscribe or request deletion.
• Browsing and Analytics Data: Anonymized analytics data is retained for up to twenty-six (26) months in accordance with our Google Analytics configuration.
• Customer Service Communications: Emails and chat records are retained for three (3) years to assist with future inquiries and quality assurance.

When data is no longer needed, we securely delete or anonymize it in accordance with industry best practices.

6. Your Privacy Rights

6.1 General Rights

Regardless of where you live, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information about you.
• Deletion: Request that we delete your personal information, subject to certain legal obligations we must fulfill.
• Opt-Out of Marketing: Unsubscribe from promotional emails at any time.
• Data Portability: Request your data in a structured, machine-readable format.

6.2 California Consumer Privacy Act (CCPA) Rights

If you are a California resident, the California Consumer Privacy Act grants you additional rights:

• Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you in the past twelve months, the categories of sources, our business or commercial purposes for collecting that information, and the categories of third parties with whom we share it.
• Right to Delete: You may request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out of Sale: We do not sell personal information. However, if this practice ever changes, California residents will have the right to opt out.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights. We will not deny you goods or services, charge different prices, or provide a different quality of service because you exercised your privacy rights.

To exercise your CCPA rights, please contact us at [email protected] or by calling (512) 717-3842. We will respond to verifiable consumer requests within forty-five (45) days.

6.3 Do Not Sell or Share My Personal Information

Happy Flamingo Gifts does not sell your personal information. If you would like to opt out of any data sharing for targeted advertising purposes, please contact us at [email protected].

7. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at [email protected]. Upon verification, we will delete any such information from our records. If we become aware that we have collected information from a child under 13, we will take steps to delete that information as quickly as possible.

8. Data Security

Happy Flamingo Gifts takes reasonable and appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using SSL/TLS technology (look for the padlock icon in your browser's address bar).
• PCI-DSS Compliant Payment Processing: Payment card data is processed exclusively by Stripe, which maintains PCI-DSS Level 1 certification — the highest level of payment security certification.
• Access Controls: Access to customer data is restricted to employees and contractors who need it to perform their job functions, and all access is logged and monitored.
• Password Hashing: Account passwords are stored as irreversible cryptographic hashes — we cannot see your password, only verify it.
• Regular Security Reviews: We regularly review our security practices, update software, and assess potential vulnerabilities.

While we implement these safeguards, no method of transmission or storage is 100% secure. If you have reason to believe your account has been compromised, please contact us immediately at [email protected].

9. Third-Party Links

Our website may contain links to third-party websites, including social media platforms, artisan partners, and blog resources. When you click on a link to an external site, you leave happyflamingogifts.com and are subject to that site's privacy policy, not ours. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any external sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Send an email notification to registered account holders at least thirty (30) days before the changes take effect.
• Display a prominent notice on our website homepage for at least thirty (30) days.

Your continued use of happyflamingogifts.com after the effective date of any updated Privacy Policy constitutes your acceptance of the changes. If you disagree with the changes, you may close your account and stop using our services.

11. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our privacy team:

We will respond to all privacy-related inquiries within thirty (30) days of receipt.